01Agreement to these terms
These Terms of Use govern your access to and use of the website and services provided by Recode Labs LLC, a Florida limited liability company ("Recode Labs", "we", "us"). By accessing the website, submitting an intake, or using our services, you agree to these Terms. If you do not agree, do not use the website or services.
These Terms include a limitation of liability and a dispute resolution clause requiring individual arbitration and waiving class actions. These provisions affect your legal rights.
02Eligibility
To use our services you must:
- Be at least 18 years old;
- Reside in a U.S. state where our services are available;
- Be physically located in that state at the time of your consultation;
- Have the legal capacity to enter into a binding agreement;
- Provide accurate, complete and truthful information.
Our services are not available in every state, and availability may change. We do not offer services outside the United States.
Providing false or incomplete medical information can result in an inappropriate prescription and can cause serious harm. You are responsible for the accuracy of everything you submit.
03What we do, and what we do not do
Recode Labs is a technology and brand company. We provide a platform that connects you with independent licensed clinicians and coordinates fulfilment with Rush Pharmacy, the licensed compounding pharmacy that dispenses prescriptions issued through this service.
We do not
- Practise medicine or pharmacy;
- Employ, control, or direct the clinicians who review your intake;
- Interfere with any clinician's independent professional judgement;
- Dispense, compound, manufacture or take title to any medication;
- Facilitate the prescribing, dispensing or supply of any controlled substance;
- Guarantee that you will be prescribed treatment.
Controlled substances and excluded compounds
Recode Labs does not facilitate the prescribing, dispensing or supply of controlled substances, and no controlled substance is available through this service. We do not offer, and will not facilitate the compounding of, any substance that federal law or FDA guidance excludes from compounding, including retatrutide and cagrilintide. Any request for a controlled substance or for an excluded compound is declined. Availability of any medication is subject to federal and state law, the dispensing pharmacy’s licensure and compounding registration status, and the independent judgement of the prescribing clinician.
No provider-patient relationship with Recode Labs
Using this website does not create a provider-patient relationship between you and Recode Labs. That relationship, where it is formed, is between you and the independent clinician licensed in your state.
Not medical advice
Nothing on this website is medical advice, diagnosis or treatment. Content is general information only and is not a substitute for consultation with a qualified healthcare professional.
This service is not for emergencies. If you are having a medical emergency, call 911 or go to your nearest emergency room. If you are in crisis or thinking about harming yourself, call or text 988.
LegitScript certification
Recodelabs.io holds LegitScript Healthcare Certification. This means our website and business practices have been reviewed by LegitScript, an independent certification body for healthcare merchants, and are subject to its ongoing monitoring. You can verify our certification status at any time at legitscript.com/websites/recodelabs.io. Certification reflects a review of our compliance practices and is not an endorsement by LegitScript of any specific medication, treatment or outcome.
04Intake, review and prescription
Submitting an intake is a request for a medical evaluation. It is not an order, not a purchase, and not a guarantee that treatment will be prescribed.
- You complete a medical intake covering your health history, current medications and goals. This is free.
- An independent clinician licensed in your state reviews your submission.
- The clinician decides whether treatment is clinically appropriate. The clinician may decline to prescribe, may request further information, or may prescribe something different from what you expected.
- If treatment is prescribed, a licensed U.S. pharmacy fills it and ships it to you.
You are charged for medication only if a clinician prescribes it. If no prescription is issued, no charge for medication is made.
Compounded medications
Certain medications available through our platform are compounded, meaning they are prepared by a licensed pharmacy for an individual patient pursuant to a valid prescription. Compounded medications are not approved by the U.S. Food and Drug Administration and are not reviewed by the FDA for safety, effectiveness or manufacturing quality. They are not generic versions of, equivalents of, or substitutes for any FDA-approved or brand-name product.
05Pricing, billing and renewal
Prices
Prices are shown before you commit and are stated in U.S. dollars. Price depends on the treatment and protocol length prescribed. The price shown at consultation is the price you pay for that protocol term. Prices may change for future purchases.
What is included
Unless stated otherwise, the price includes the clinical review, the medication, standard shipping, and follow-up messaging with your care team for the duration of your protocol.
Payment
You authorise us and our payment processor to charge your payment method for amounts due. Card details are captured and tokenized by a third-party processor; we do not store your full card number.
Automatic renewal
Multi-month protocols renew automatically. At the end of your protocol term your payment method is charged again for a further term of the same length and your medication continues to be dispensed, unless you cancel at least 48 hours before the renewal date.
Before you consent to recurring billing you are shown the renewal amount, the billing frequency, and the date of your first renewal charge. No recurring charge is made without your express, informed consent to that recurring charge, given separately from your consent to the initial purchase.
You can cancel online from your patient account or by emailing support@recodelabs.io. To stop a renewal, cancel at least 48 hours before your renewal date. Because you signed up online, you can always cancel online. Cancellation takes effect immediately for all future charges, and you keep access to the medication already dispensed for the term you paid for. We will not require you to speak to a retention agent, complete a survey, or take any step beyond those needed to sign up.
If a renewal charge is taken before you cancel and the renewal shipment has not yet been dispensed, that renewal charge is refunded in full. Once a renewal shipment has been dispensed it is not refundable, for the reasons set out under Refunds below.
Where the law of your state requires advance notice of a renewal charge, we send that notice before the charge is made.
Refunds
Because prescription medication cannot lawfully be returned to inventory once dispensed, medication that has shipped is not refundable except as described in Shipping and Returns. If you are charged in error, contact us and we will correct it.
Taxes
Prices are exclusive of any applicable taxes, which will be added where required.
06Acceptable use
You agree not to:
- Provide false, misleading or incomplete information;
- Use the service on behalf of another person without authority;
- Resell, redistribute or share any medication obtained through the service;
- Attempt to obtain medication for any purpose other than your own treatment;
- Access the service from outside a state where it is available;
- Reverse engineer, scrape, probe, or interfere with the website or its security;
- Use the website for any unlawful purpose or in violation of these Terms.
We may suspend or terminate your access at any time for breach of these Terms, for suspected fraud, or where required by law or by a clinical or pharmacy partner.
07Intellectual property
The website, its content, design, text, graphics, logos and software are owned by Recode Labs or its licensors and are protected by intellectual property laws. You are granted a limited, revocable, non-exclusive licence to access and use the website for your personal, non-commercial use.
You may not copy, reproduce, modify, distribute, or create derivative works from our content without written permission. Third-party brand names referenced on this website are the property of their respective owners and are used for identification only. No affiliation, sponsorship or endorsement is implied.
08Disclaimers
The website and services are provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, title, non-infringement, and any warranty that the website will be uninterrupted or error-free.
We do not warrant that treatment will be prescribed, that any treatment will be effective, or that you will achieve any particular result. Individual results vary and no outcome is promised, guaranteed or implied.
Clinical services are provided by independent licensed clinicians and dispensing is performed by licensed pharmacies. Recode Labs is not responsible for the clinical judgement of any clinician or for the acts or omissions of any pharmacy.
09Limitation of liability
To the maximum extent permitted by law, Recode Labs and its members, officers, employees and agents will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, goodwill or data, arising out of or relating to your use of the website or services, even if advised of the possibility.
Our total aggregate liability arising out of or relating to these Terms will not exceed the greater of (a) the total amount you paid to us in the twelve months before the event giving rise to the liability, or (b) one hundred U.S. dollars.
Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, our liability is limited to the maximum extent permitted by law. Nothing in these Terms limits liability that cannot lawfully be limited.
10Indemnification
You agree to indemnify and hold harmless Recode Labs and its members, officers, employees and agents from any claims, damages, losses and expenses, including reasonable legal fees, arising out of your breach of these Terms, your misuse of the services, your provision of false or incomplete information, or your violation of any law or the rights of any third party.
11Dispute resolution and arbitration
This section affects your rights. It requires most disputes to be resolved by individual binding arbitration rather than in court, and waives your right to participate in a class action.
Informal resolution first
Before starting arbitration, you agree to contact us at support@recodelabs.io and give us 60 days to resolve the dispute informally.
Binding arbitration
If we cannot resolve the dispute informally, it will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. Arbitration will take place in Hillsborough County, Florida, or by video or telephone at your election, or in your county of residence.
Class action waiver
Disputes will be arbitrated only on an individual basis. You and Recode Labs waive the right to participate in a class, collective, consolidated or representative action.
Exceptions
Either party may bring a claim in small claims court, and either party may seek injunctive relief for infringement of intellectual property rights.
Your right to opt out
You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing support@recodelabs.io with the subject line "Arbitration Opt-Out" and including your name and the email address associated with your account. Opting out will not affect any other part of these Terms.
12General terms
Governing law
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles, except to the extent preempted by federal law. Subject to the arbitration provision above, the state and federal courts located in Hillsborough County, Florida have exclusive jurisdiction.
Changes to these terms
We may update these Terms. The effective date at the top of this page will change. For material changes, we will provide notice before they take effect. Continued use after the effective date constitutes acceptance.
Severability and waiver
If any provision is held unenforceable, the remainder stays in effect. Our failure to enforce any provision is not a waiver of it.
Entire agreement
These Terms, together with our Privacy Policy, Telehealth Consent, Notice of Privacy Practices and Shipping and Returns, form the entire agreement between you and Recode Labs.
Contact
- Entity
- Recode Labs LLC
- Address
- 1120 E Kennedy Blvd, Ste 915
Tampa, FL 33602 - support@recodelabs.io
13SMS terms
These terms apply to text messages between you and Recode Labs.
- SMS consent. The information obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
- Types of messages. If you have consented to receive text messages from Recode Labs, you may receive customer care messages: replies to your questions and updates about your orders.
- Message frequency. Message frequency varies. You may receive up to five SMS messages per week related to your questions or orders.
- Fees. Standard message and data rates may apply, depending on your carrier's pricing plan, and may differ for domestic and international messages.
- Opt-in. You opt in by sending us a text message first at (813) 519-1108.
- Opt-out. You can opt out at any time by replying STOP to any message you receive, or by contacting us to be removed from our messaging list.
- Help. Reply HELP for help, or contact us at support@recodelabs.io.
- Disclosures. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Message frequency varies. See our Privacy Policy and Terms of Use.