Telehealth informed consent.

01What telehealth is

Telehealth is the delivery of healthcare using electronic communications rather than an in-person visit. Through this platform, a clinician licensed in your state reviews information you submit and, where appropriate, provides a diagnosis, treatment plan or prescription.

Your consultation is asynchronous. You complete a written medical intake, and a licensed clinician reviews it and responds. There is no scheduled live video appointment unless your clinician determines one is needed, for example where your intake raises a clinical concern that should be discussed with you directly, or unless the law of your state requires a synchronous consultation for the treatment concerned. If a live consultation is required, we will arrange it before any prescription is issued, and you are not charged for medication before it takes place.

02Potential benefits

• Access to a licensed clinician without travel or waiting rooms.
• The ability to complete your intake at a time that suits you.
• Access to care in areas where in-person specialists are limited.
• Written records of your intake and your clinician's guidance that you can refer back to.
• Ongoing messaging with your care team during your protocol.

03Risks and limitations

You should understand the following before consenting.

• No physical examination. Your clinician cannot examine you, listen to your heart or lungs, or perform an in-person assessment. Some conditions cannot be safely diagnosed or treated without one.
• Reliance on your information. Clinical decisions are based on the information you provide. Incomplete or inaccurate information can lead to an inappropriate treatment decision and can cause harm.
• Delays. Review, prescribing and shipping take time. Telehealth is not appropriate where you need immediate care.
• Technology failure. Equipment failure, connectivity problems or software faults may delay or interrupt your care.
• Security. Although we use appropriate safeguards, no electronic transmission can be guaranteed completely secure.
• Possible need for in-person care. Your clinician may determine that telehealth is not appropriate for you and may recommend an in-person visit or referral instead.
• Laboratory testing. Some conditions require blood work or other testing that cannot be performed remotely.

04No guarantee of treatment

Completing an intake does not entitle you to a prescription. Your clinician may:

• Decline to prescribe any treatment;
• Request additional information, testing or a live consultation before deciding;
• Prescribe a different treatment, dose or protocol than the one you requested;
• Recommend that you seek in-person care instead.

You are not charged for medication unless a prescription is issued. Clinicians are compensated for their clinical review regardless of the outcome, and their compensation does not depend on whether a prescription is written.

05About the medications

Certain medications available through this platform are compounded. Compounded medications are prepared by a licensed pharmacy for an individual patient pursuant to a valid prescription. They are not approved by the U.S. Food and Drug Administration and are not reviewed by the FDA for safety, effectiveness or manufacturing quality. They are not generic versions of, equivalents of, or substitutes for any FDA-approved or brand-name product.

All medications carry risks and possible side effects, and are not suitable for everyone. Discuss your full medical history, current medications, supplements, allergies, and any pregnancy, plan to become pregnant, or breastfeeding with your clinician before starting treatment.

Do not stop, change or adjust your treatment without speaking to your clinician. Report suspected side effects to your clinician and to the FDA MedWatch program at 1-800-FDA-1088.

06Records, privacy and licensure

Your records

Your consultation and related communications become part of your medical record. You may request a copy as described in our Notice of Privacy Practices.

Privacy

Your health information is protected by federal and state privacy law. See our Notice of Privacy Practices and our Privacy Policy.

Recording

Consultations are not recorded by audio or video without your knowledge and consent. Written communications are retained as part of your medical record.

State licensure

You must be physically located in a state where our services are available and where the reviewing clinician is licensed, at the time of your consultation. Services are not available in every state. You are responsible for accurately stating your location.

07Your consent and right to withdraw

By completing an intake and proceeding, you confirm that:

• You have read and understood this consent;
• You have had the opportunity to ask questions and your questions have been answered;
• You are at least 18 years old and legally able to consent to your own care;
• You are physically located in a state where services are available;
• The information you provide is accurate, complete and truthful;
• You understand the risks, benefits and limitations described above;
• You understand there is no guarantee any treatment will be prescribed;
• You consent to receive care by telehealth.

Right to withdraw

You may withdraw this consent at any time without affecting your right to future care, and without penalty. To withdraw, email support@recodelabs.io. Withdrawal does not apply retroactively to care already provided.

Alternatives

You are free to seek in-person care from a clinician of your choosing at any time, instead of or in addition to telehealth.

Questions

Email

support@recodelabs.io

Address

Recode Labs LLC
1120 E Kennedy Blvd, Ste 915
Tampa, FL 33602